Frequently Asked Questions

Select a question below for answers:

1. Will Encore Suite affect my inbox?

   Encore Suite does not move, alter, or duplicate contents in your inbox. It only creates an index to the emails residing in your inbox. This method preserves completeness and integrity of your inbox.

2. Will Encore Suite rearrange my emails and/or folders?

   Encore Suite will not rearrange or alter any email or its location.

3. How does Encore Suite affect Outlook?

   Encore Suite adds two panels to Outlook: VIP and Conversation Panels. The VIP panel shows you the important emails (selected based on a dynamic algorithm or you may configure it yourself). The Conversation Panel displays all related emails which apply to the email you are currently viewing. For an explanation of the concept of conversation, please see the question titled “What is a conversation”? For a description of VIP Panel, refer to the question titled “How does VIP scoring work”?

4. Is there a maximum number of emails Encore Suite can support?

   There is no theoretical size limitation for Encore Suite. Our test lab has successfully tested Encore Suite with over 40,000 emails in one inbox.

5. Does Encore Suite support Microsoft Exchange Server?

   Encore Suite is installed on each local workstation as an Add-in component to Microsoft Outlook. It does not affect any other workstation or the server. It does not modify the content of any email or its contact information.

6. Does Encore Suite support Exchange Server, IMAP or POP3?

   Encore Suite supports Exchange Server and POP3, but NOT IMAP.

7. Is Encore Suite installed onto the server or onto each workstation?

   Encore Suite is installed onto the user workstation. It does not affect the Exchange Server at the server side.

8. What kind of maintenance and service schedule do you need for Encore Suite?

   No maintenance is required.

9. How does VIP scoring work?

   VIP scoring is a patent pending method of selecting important emails from your inbox. Th method is based on the “view and reply” habits of the user. The more and quicker you reply to an email, the sender of that email becomes more important. The frequency and the response time increases the importance of the sender while keeping the email unread or deleting the email decreases the importance of the sender. With this method, Encore Suite adapts to the behavior of the user.

10. What is a conversation?

    There are two ways you can consider a group of emails to be a conversation. One is by matching the subject line (removing RE:, FWD:, etc.) of each email. Another way is to examine the “starter” transmission of the email. If two emails have the same “starter” email transmission, they are considered related. In Encore Suite, you can choose to view “Subject Match” only, or “Starter Email” match or both. You may also view this group by their individual email or combine them into one new email while removing the duplicate content and ordering them chronologically.

If our online help was unable to answer all of your questions, please contact technical support at: techsupport@kmsciences.com

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